Refund policy

Return and Refund Policy

Thank you for shopping at The Glow Seoul. We want you to love your K-Beauty skincare routine. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 30 days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Conditions

To be eligible for a return, your item must be in the same condition that you received it. Due to the hygienic nature of skincare and cosmetic products, items must be:

  • Unopened, unused, and untested.

  • In their original, undamaged packaging (including plastic wraps or seals).

3. Return Shipping

  • Customer Responsibility: Customers are responsible for paying for their own shipping costs to return the items.

  • Shipping costs from your original order are non-refundable.

  • We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Fees

  • No Restocking Fees: We believe in a transparent shopping experience. You will never be charged a restocking fee for returning an item.

5. Final Sale Items

  • No Final Sale Restrictions: We do not have "Final Sale" or non-returnable promotional items. All regular and discounted items purchased on our store are eligible for a return within the 30-day window, provided they meet the return conditions listed above.

6. Refund Process

  1. Request a Return: To start a return, please contact us at theglowseoulinfo@gmail.com

  2. Inspection: Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item and whether your refund is approved.

  3. Payout: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within a certain amount of days (depending on your bank or card issuer).